Frequently Asked
Questions

Here are the answers to some of our most asked questions.

Pet insurance typically covers unexpected accidents and emergencies (be sure to check your specific insurance policy for details). Supertails, designed by vets and pet lovers, focuses on preventative healthcare and wellness benefits, all in one affordable package.

You have two options:

• Upfront Annual Payment: Pay for the entire year at once.

• Monthly Payment: Automatic payments deducted from your credit card or direct debit.

Yes! We offer a 10% discount on each additional furry family member you add to your plan.

Only memberships paid upfront can be transferred between owners. Due to direct debit agreements, memberships cannot be transferred when this is the payment method.

Due to differences in species and breed needs, membership transfers are not possible.

Contact us if you have any questions.

Get started right away! In-clinic signup allows you to use your membership benefits immediately.

Absolutely! We aim to make premium pet wellness care affordable for all. We want to give you peace of mind and take the stress out of pet healthcare costs.

Need Support?

Choosing the best care for your pet can be overwhelming. We’re here to help! Reach out to us with any questions or concerns—let’s chat!